Cashbacks may be cancelled due to several reasons:

- you have cancelled your order or have not paid for it,
- the ordered products are not in stock in the store,
- the order has not been collected,
- you have complained about a purchased product,
- you have returned the entire order or its part,
- you have used a discount code, a loyalty discount, promotion or any other discount that makes it impossible to award a cashback
- you have made a purchase for a company (the cashback service is addressed to individuals who are not engaged in a business activity).