A properly made transaction consists of 4 steps:

• 
  - log in to your alerabat.com account,
  - select a store that offers cashbacks,
  - click on the store so that you are redirected to its website directly via alerabat.com or activate cashbacks in the plug-in on the website of the store,
  - Add products to your basket and pay for your order.

Make sure that you do not take too long to make your purchase and do not navigate to the application of the store or to other websites, because it may disrupt the chain of redirections that help register a cashback in your account.
To be on the safe side, also disable ad-blocking plug-ins and extensions, e.g. AdBlock, uBlock and VPN.